Customer Service
Contact us
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: minimallycoph@gmail.com
or fill in our contact form:
FAQ
01
Why choose pre-order?
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You will get an "Early bird discount"
Get involved in our advocate #lessismore
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How exactly?
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By helping us produce what you like and less of what you don’t.
By implementing less product to go to waste through anticipating demand.
By lessening the environmental impact caused by overproduction.
03
How do pre- orders work?
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When a product appears on pre-order, it means that it is still in production, yet available for purchase. Products on pre-order will be sent to customers as soon as the stock is ready.
The estimated shipping date is specified on the product page. We will send updates on the estimated delivery date or in case of delays.
Pre-order products must be fully paid for at the time of purchase.
05
When will I recieve my order?
If your order contains one or more items in EARLY BIRD, please be aware that, our mission is based on sustainability, we send all items in one go once they are all ready.
By doing that, we avoid contaminating too much - shipping multiple parcels at different times costs a lot in terms of sustainability.
Thanks for joining us in contributing to a healthier planet!
07
What payment method do you accept?
We only accept manual payment for now.
You can use Gcash and Bank Transfer
09
RETURN PROCESS
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To make sure we can process your return successfully, please adhere to the requirements below when returning your package:
- The return request must be made within 90 days after placing your order.
-Items must be unused and in their original condition, and labels and seals must not have been removed
- The packaging/box must be the original and must be in perfect condition *
- Do not adhere labels or tape to the shoe box/packaging
-Download the return form and place it inside the package
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02
SHIPPING INFO
Nationwide shipping from our warehouse located in Bacoor, Cavite. Once you receive the shipping confirmation expect the following timing:
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Express: 24 hours
(via Grab, Lalamove, and Mr. Speedy)
Mnl - Luzon: 1-2 Business Days
Visayas - Mindanao: 3-4 Business Days
(J & T Express, go go express and LBC)
04
How can I use promotional code?
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You can enter the promo code (make sure to write it exactly as it appears) before confirming the order and making the payment. Only one promo code can be used at a time.
The codes will not apply to products on sale, unless otherwise specified.
06
is the fit true to size?
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Everybody is different, and that’s why all our footwear are designed to provide maximum fit consistency within a range of styles.
Style, structure, or materials can have an effect on fit. You can visit the "SIZE CHART" section, located below the description of each product, to know if the product you are interested in fits small, large, or according to the size.
08
Do you accept returns?
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Yes, but there is a lot of things to consider first. please, see the return section.
10
RETURN PROCESS
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WE DO NOT REFUND SHIPPING COSTS (OR CUSTOMS CHARGES) IN ANY CASE.